Encona publishes Emotional Intelligence in the Leadership program

“Learning to manage your emotions is life-changing,” says work and organizational psychologist Kirstin Liss, who co-launched an online program with ENCONA aimed at developing emotional intelligence.

Emotional intelligence, often referred to as EQ or emotional quotient, is the ability to manage and use emotions in a healthy way. The term was first coined in a 1990 research paper by psychology professors John Mayer of UNH and Peter Salovey of Yale. In 1995, psychologist David Goleman proposed that EQ is as important as IQ for success in all areas of life, including academic, professional, social, and interpersonal aspects. He created a framework of five key components that make up emotional intelligence, namely: self-awareness, self-regulation, motivation, empathy and social skills, and suggested that EQ is a skill that can be learned and developed.

With an average 40-hour week, whether from home or on site, humans undoubtedly spend a large part of their lives communicating and interacting with other people – colleagues, co-workers, managers and customers. Kirstin Liss, psychologist and director of people at ENCONA, says a lack of emotional intelligence in both leaders and employees can and often does have a negative impact on organizations. “Leaders’ influence and their emotional response leading to behavior provides a foundation for others to learn from and behave in the workplace. When leaders don’t apply EQ, employees can experience high levels of anxiety and stress, becoming anxious, disrespectful, demotivated, disinterested, unproductive and, in some situations, resigning. Our anxious emotions are so busy prioritizing deadlines and crises that we barely make an effort to have meaningful conversations with our subordinates — all part of EQ, which can have a profound impact on others,” said Liss, who has been for 11 years is a registered consultant with over two decades of talent management experience.

As the world has learned to become more conscious of mental health and well-being, especially in the last few years dealing with a pandemic, Liss says EQ has gained more attention, although it’s still not always taken seriously. “Covid-19 has shown us how important mental health is. Both individuals and organizations are investing in a better wellbeing framework, but often fail to recognize the impact EQ has on wellbeing. Many companies don’t understand the profitability of EQ and slash their training budgets to afford only compliance, process and product knowledge. The need for EQ is starting to change, even more so at senior management level, but all employees should embark on an emotional intelligence journey to have a true transformational experience in an organization,” said Liss.

In an attempt to develop employee and managerial EQ, Liss recently created an online Emotional Intelligence course. She also advocates EQ assessments during a company’s hiring process and training to develop EQ skills when teams may be underperforming, when there is conflict, high levels of absenteeism, or when companies are going through major changes.

She designed her course after realizing that many people don’t always feel in control or accountable for their behavior. “I realized that it didn’t matter what your salary was, what level you were at, what job you held, or what company you worked for, people often complained that they couldn’t cope with the constant challenges . Moving on or stepping out has always been the emotional response to make things better. Emotions and thoughts interact with you. For example, you are having a bad day at work, everything is going wrong… You can either respond by crying and breaking down, feeling completely powerless, or you can work through the issues in a systematic way by working with others in effective ways to recognize, what you have under control. Yes, you can get upset or angry, frustrated or sad, but the thoughts you use to manage those emotions are important. Emotions are part of how people function and are inherent in any organizational environment, so they impact performance and function.”

Consisting of six modules, this self-paced online course leverages scholarly education, research and experience, allowing individuals to learn through reflection and practical application. “I wanted to share with the world how to manage your own emotions to be successful. During the course, you’ll explore your EQ down the rabbit hole, participate in case studies, and conduct self-based assessments through interactive videos and lectures. Developing self-awareness and identifying areas that impact your work, relationships, and self will help enrich your life with many constructive outcomes, including your well-being.”


ENCONA is a global training and consulting company, mainly in the automotive sector. They offer a variety of courses and workshops, including the emotional intelligence in leadership online course.

media contact
Name of the company: ENCONA
Interlocutor: Michael Lee
E-mail: Send e-mail
Country: United States
Website: https://www.encona.org

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